Your Help Centre Is Now AI-Agent Ready
SupportPages help centres now publish llms.txt, a full markdown feed and per-article markdown, so ChatGPT, Claude and AI agents read your docs accurately.
Here's a shift I didn't expect to happen this fast: a meaningful chunk of your users no longer ask you how your product works. They ask ChatGPT or Claude.
Sometimes the answer is right. Often it's confidently wrong, because the model is working from a stale crawl, a Reddit thread from 2023, or pure vibes. Either way, you're not in the room. Your product is being explained by something that may never have read your documentation.
You can't opt out of this. You can only make sure the AI has good source material.
What shipped
Every SupportPages help centre now publishes, automatically:
/llms.txt- a structured index of your help centre, following the emerging llms.txt standard, so agents can discover what documentation exists/llms-full.txt- the full content feed for models that want everything in one read- Per-article markdown - append
.mdto any article URL and you get clean markdown, no chrome, no cookie banner, no navigation soup
No configuration. If your help centre is live, it's now legible to machines as well as humans.
Why markdown matters here
HTML help centres are written for eyes. An AI reading one has to fight through headers, footers, popups and styling to find the six sentences that matter. Every layer of fluff is a chance to misread.
Markdown is the native language of these models. Clean input, accurate answers. When someone asks their assistant "how do I set up custom domains on [your product]?", the difference between a hallucinated answer and a correct one is whether the model could actually read your docs.
And because SupportPages regenerates articles as your code changes, the markdown feed isn't a snapshot that rots - it's as current as your last merge. Stale docs misleading an AI is the same problem as stale docs misleading a human, at scale.
The quiet part
I think within a couple of years, "is your documentation machine-readable?" will sound as basic as "is your website mobile-friendly?" did in 2012. The teams who get there early will be the ones whose products AI assistants describe correctly.
Your docs already write themselves from your code. Now they're readable by whatever's doing the reading.
We're onboarding design partners ahead of launch. Take a look at supportpages.io and get in touch.
About the Author
Simon Moxon has been building SaaS companies since 2009. He's scaled teams to 20+ people, hit £2m ARR, and learned most of the lessons the hard way. Now he's building SupportPages.io - help docs that write themselves when you ship code. He writes about what's changed in SaaS and what hasn't.